Before you start
- Your TV is on and showing a picture — not in standby.
- Your phone and TV are on the same Wi-Fi network — the same network name, not a guest network.
- You can see the TV screen — you may need to approve the connection there.
Pair your TV
Wait until the home screen is fully loaded. A Fire TV that's still booting, updating, sitting on a screensaver, or waiting at a sign-in screen won't accept a pairing request — and it usually fails silently rather than showing an error.
On your Fire TV, go to Settings › Network and note the network name. Put your phone on that same network.
If your Fire TV Cube is plugged in with an Ethernet cable, that's fine — it just needs to be the same router.
Fire TV uses Bluetooth alongside Wi-Fi during pairing on some models. Leaving it on avoids a failure that's hard to diagnose otherwise. Stay within a few metres of the device while you pair.
Open iMote and tap Add device. Your device appears by the name it was given during setup, for example "Living Room" or "Amy's Fire TV". Tap it.
A four-digit code appears on the TV. Type it into iMote and tap Pair.
It can take up to a minute for the code to appear — that's normal on Fire TV, so give it time before assuming it's failed.
No remote? Here's what still works
Fire TV sticks have no buttons at all, so there's nothing on the device to press. But you don't need to press anything — the code goes into your phone, not the TV. You only need the Fire TV powered on and showing its home screen.
Unplug the stick or box from power, wait a few seconds, and plug it back in. It boots straight to the home screen, where the code can appear.
If your Fire TV is a stick or box plugged into a TV, turn on your TV's HDMI-CEC feature. Your TV's own remote can then navigate the Fire TV menus. Each manufacturer names it differently: Samsung calls it Anynet+, LG calls it SIMPLINK, Sony calls it BRAVIA Sync, Panasonic calls it VIERA Link.
This is the most reliable escape route when you have the TV's remote but not the Fire TV's.
If Fire TV is built into your television, use the TV's own power button — usually on the back panel lower right, or under the front bezel.
If something isn't working
My Fire TV isn't in the list
Check the network name at Settings › Network and match your phone to it exactly.
Check it's not a guest network. Guest networks stop devices from seeing each other. Move your phone to the main network.
Turn off any VPN on your phone. A VPN routes your phone off the local network, so it can't see your TV.
Pull down to refresh the device list in iMote and give it ten seconds.
Restart the device properly. Unplug it at the wall, wait 30 seconds, plug it back in. This clears more than the power button does.
If your TV or streaming box is plugged in with an Ethernet cable, that's fine — wired and wireless work together, as long as both are on the same router.
Also make sure the Fire TV has finished starting up and isn't stuck on a screensaver or update screen.
No code appears on screen
Give it a full minute first — Fire TV is genuinely slow to show the code.
If nothing appears, unplug the device from power, wait 30 seconds, plug it back in, and try again once the home screen loads.
Pairing fails with no explanation
Your Fire TV may have hit its limit on paired remotes. Fire TV allows up to seven, and once full it silently refuses new ones.
Go to Settings › Controllers & Bluetooth Devices › Amazon Fire TV Remotes.
Look through the list for remotes and phones you no longer use.
Unpair one, then try again from iMote.
It connected before, but now it won't
Remove the stored pairing on both sides:
On the Fire TV, go to Settings › Controllers & Bluetooth Devices › Amazon Fire TV Remotes and unpair your phone.
In iMote, remove the device, then add it again from scratch.
Volume and power do nothing, but navigation works
On a stick or box, volume and power belong to the television, not to the Fire TV. Turn on HDMI-CEC on your TV so it accepts those commands, or configure equipment control under Settings › Equipment Control.
Still stuck?
Tell us your model number — you'll usually find it on a sticker on the back of the TV or streaming device — and we'll take a look.