Terms & Privacy

Effectiveness date: September 2026

General

The present Terms and Conditions explain the conditions and rules that govern the download and use of the mobile application: iMote (hereinafter, “the app”), as well as the access and use of our website at imote.app (hereinafter, “the Website”), which is owned and operated by VISAGERD S.L, a private company holding TAX ID number B04987509, and its registered office at C/ Mallorca, 274, 2º, 9ª, 08037 Barcelona and contact email: info@imote.app (hereinafter, “the/our Company”), “we”, “us”, “our”). The app is not affiliated with any other platforms or any other third parties.

The download and/or use of the App and/or the Website attributes the status of User to the person accessing the app and implies full acceptance of the present Terms and Conditions (hereinafter “the User”, “you”, “your”). Therefore, if you do not agree with these Terms and Conditions, please do not carry out any of the aforementioned actions.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User. Therefore, we recommend the User periodically reviews the applicable Terms and Conditions.

The Company reserves the right to suspend and block or eliminate the access of a User to the App and/or the Website in the event that he/she breaches any part of these Terms and Conditions.

The nullity, total or partial, of any of the provisions of these Terms and Conditions by any judicial decision will not affect the validity of the other provisions.

For any doubt or question related to these Terms and Conditions, please contact us by email: info@imote.app or by phone: +1 833 700 3241.

About the app’s functionalities

iMote offers users a Smart TV Remote tool, for personal non-commercial use, which allows you to connect to and easily remote control a Smart TV set from your device, as well as to screen-mirror the smartphone screen to the Smart TV, among other functionalities (hereinafter, “the Services”).

The App offers functionalities such as (by way of example, but not limited to):

• Remote Control functionalities: pairing Smart TV, power, buttons to navigate GUI, channel and volume up and down, playback control buttons, etc.
• Buttons and links to TV options and to Channels/Apps installed and used on the Smart TV.
• Screen mirroring your smart device’s screen to the paired Smart TV.
• Cast photos, videos and/or smart device’s camera to the paired Smart TV.

Please note that the Company reserves the right to update features and/or functionalities of the App at any time. Please refer to the “Updates” section of these Terms of Service.

The Website does not offer any of the above Smart TV remote functionalities. To use the remote control functionalities, the User must always download and use the App.

Remarks:

• The App is available for the following mobile operating systems and devices: (i) iPhone XR or later using iOS 17 or newer and (ii) Android devices running Android 10 (API level 29) or newer.
• The App may be able to connect and manage some of the following operating systems: Tizen (Samsung); WebOS (LG); Smart Cast (Vizio); Roku TV OS, Fire TV OS and Android TV OS.

Access and use of the App

The app is available both for iOS and Android operating systems and devices.

To download and/or use the App, the User must be an adult according to the laws and regulations of their birth or residence country and/or state. If you are a minor, you must obtain consent from a parent or legal guardian before using the App.

To download and/or access the App, the User must ensure to have an Internet connection.

To use the App, the User must allow the App to access certain functionalities of their smart devices, such as (but not limited to):

• Discovering and pairing to smart devices connected to the User's local Internet network.
• Searching photos and/or videos in the User's smart device storage.
• Accessing the smart device's camera.
• Sending speech data from the App to third party providers to process User's requests.
• Accessing the smart device's microphone.

The use of the App is free of charge, with a limited use of some features:

• Pairing the Smart TV to the smartphone.
• Testing the connection of the app with the smart device by using all the buttons in the remote control layout, limited to a defined usage quota.

The User will be informed at all times, within the App itself, about which functionalities are free and which are paid.

If the User desires to use all the App's functionalities without a usage quota limit, you must contract one of the subscription plans offered, either through the App or through the Website. Please refer to the "Subscription and Payment" section of these Terms of Service.

If the User decides to select and pay for a subscription plan in order to use all the App's functionalities, the User will automatically be conferred with the status of Customer (hereinafter, the "Customer/s"). Such status implies full acceptance of the present Terms of Service and, in particular, abides with the costs of our Service option or subscription plan.

Remarks:

• We do our best so that the App is available at all times for the User and to maintain a safe and error-free environment. However, we cannot guarantee that the App will be maintained without interruptions, delays, errors or omissions for external reasons beyond our reasonable control, as well as for possible damages that may be caused by third parties through illegitimate intrusion beyond our control.
• We do not guarantee that the App will be available worldwide. We may limit the availability of the App and/or of specific features or functionalities to Users from certain geographic locations at any time. Access to the App from an unauthorized location is entirely at the User's own risk and responsibility.
• We may also limit the availability of the service in case we or our third-party providers consider, at our sole discretion, the information provided by the User to be harmful — for example, information that violates our Code of Conduct.

Access to and Use of the Website

The Website allows Users to purchase a web subscription plan to access all the App’s functionalities without a usage quota limit, and to manage their web account and subscription (e.g. viewing plan details, updating payment information, or cancelling the subscription). To use the App’s remote control functionalities themselves, the User must download and use the App on a supported device.

To purchase a web subscription plan and manage a web account, the User must be an adult according to the laws and regulations of their birth or residence country and/or state, must have an Internet connection, and must provide a valid email address and password to create a web account.

Data protection

The personal data collected for the provision of the services offered through this app, as well as those obtained from your interaction with the app will be processed in accordance with our Privacy and Cookie Policy.

Likewise, the User is informed that the appropriate technical and organizational measures have been adopted by the Company in order to guarantee the confidentiality, integrity, availability, and security of the personal data processed.

Updates

The Company may add, modify or eliminate features and/or functionalities at any time, which are accepted by the User on the installation of the app. In any case, when making such changes, the User will be notified through the same app.

If a new version of the app is launched or if new features and/or functionalities are added, we may ask you to update the app on your mobile phone. Likewise, we may show the User (and invite them to read) a new updated version of these Terms and Conditions before using the new version of the app. By logging in and/or using the new version of the app, the User clearly states he/she has read, understood and accepted the new Terms and Conditions shown.

User’s commitments (Code of conduct)

By using the app the User agrees to (including but not limited to):

• not to impersonate another individual or create a user account on behalf of a third person (unless you have their express written permission);
• not to request, collect or use login credentials of other individuals;
• not to use the information in the app to carry out illegal, deceptive or fraudulent activities, or for illegal or unauthorized purposes;
• not take any action that interferes or prevents the proper functioning and/or that may affect the availability, security and/or integrity of the app;
• not insert and/or execute expressions, commands or codes that, directly or indirectly, interfere, manipulate and/or damage any element of this app, especially its source code. Likewise, the User agrees to not reverse engineer the software to discover the app’s source code and/or to scrape or extract technical data from our app;
• not to transfer the license granted to download, access and use the app and/or any of his/her rights or obligations under these Terms and Conditions without the express written consent of the Company.
• not infringe the intellectual property or other rights (trademarks, trade secrets, etc) of the Company or third parties.

Remarks:

• The Company makes no warranties regarding the User’s behavior and will not be held responsible in this regard. The User is individually and solely responsible for his/her actions, before the Company and/or third parties, for damages caused by the inappropriate behavior.
• The Company reserves the right to block or eliminate access to the app to Users for the aforementioned actions as well as any other that are contrary to good faith or that harm the rights of third parties and/or that infringe the laws and regulations applicable to the app and/or the Company.
• Moreover, the Company, in its sole discretion, may eliminate access to the app to a User at any time without stating the reasons behind its decision.

Subscription and Payment

The Users can access and try the App's functionalities without being charged a fee nor implying any cost. However, if Users wish to use all the App's functionalities, they must choose a subscription plan. The App will display several subscription options from weekly to yearly subscriptions to cater to the diverse needs and preferences of the User, charged via the applicable App Store or Google Play.

Additionally, Users may purchase a web subscription plan directly through the Website. The web subscription plans currently offered are:

• Weekly plan at $9.99 with 3 day free trial
• Yearly plan at $35.99

Web subscription plan fees may be updated from time to time and will be effective immediately from the moment they are published on the Website. The updated fees are not retroactive and therefore will not affect Customers who have already paid for a plan before the update.

As well as making payment through the corresponding App Store, the User has the possibility of purchasing the desired subscription plan through this Website. If the User chooses to make payment through the Website, once payment has been processed, the User will be provided with a link which will allow the User to download the App on the corresponding App Store and access the functionalities offered within the purchased subscription plan.

Remark: Purchasing the subscription plan through our Website provides access to the exact same version of the App available on the App Store. The functionality, features, and user experience are identical, regardless of the purchase channel.

For purchases through this Website, the Customer may use different methods of payment to purchase. The payment methods We accept are indicated on the Website and/or the payment page.

Do not attempt to make a payment in any way other than those specified on the Website. If you do, We will not be liable for loss of payment or any other damages that may arise from this action.

By confirming the payment of the costs, you acknowledge and confirm that:

• The debit/credit card used for the payment is yours or you are the legitimate holder. Therefore, the Company will not assume any responsibility in case you are not the holder or legitimate holder of the card, since this circumstance is beyond Our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit or credit card used to make payment of the Services.

Please be informed that:

• As long as the User wishes to continue accessing Our services, they must keep their payment information up to date. Otherwise, We reserve the right to cancel the User's chosen plan and web account without prior notice, ceasing the services immediately. If your card has been blocked/declined/expired, We will be unable to process your payment and, therefore, Our services will not be rendered. For any financial problems you might be experiencing, please contact your bank.
• Credit cards may be subject to checks and authorizations by the issuing bank. If said entity does not authorize the intended payment, the selected subscription plan will not be provided. We will not assume any type of responsibility for lack of provision and/or delays in the provision of the subscription plan selected due to delays in approving the planned charge and/or denial of the transaction.

Furthermore, in the event that Customers detect an undue or unacknowledged charge in connection with Our Services on the card used to contract them, please contact Our Customer Service Department as soon as possible by writing to them at info@imote.app

Remarks:

• By subscribing to a plan, the User acknowledges and accepts the price and receipt of an automatic and recurring billing charge based on the chosen option.
• The Company reserves the right to update the types, conditions and price of the subscription plans offered, at any time, depending on its business objectives, strategy and needs, without prior notice to Users. Changes will be effective when published on the App or website.
• The subscription plan costs may vary depending on the country/state selected.
• The subscription plan and quota packs costs will be charged to the debit/credit card designated by the user for such purposes or the card associated with the User account in Apple/Google. The User can see the invoices in the Account section.

• The subscription plan will be automatically renewed at the end of the recurring billing period if the User does not cancel it (to avoid the charges, the User must cancel at least 24 hours before the end date of the current service period). The renewal will be for the same fixed-term period.
• Bear in mind that directly removing the App from your device, does not imply the deactivation of the subscription plan.
• If the User has requests in regards to the charges made, and the purchase has been done through the App Store or Google Store, you must directly contact Apple or Google, as applicable.
• If the User has requests in regards to the charges made, and the purchase has been done directly through this website, User can contact us through email info@imote.app For further information, please refer to section Customer Service.
• If recurring billing cannot be processed correctly, the Company reserves the right to either interrupt and/or block the User's access to the App and/or the Website without previous notice. Therefore, the User shall ensure that its payment method is active and/or it has sufficient funds for charging the subscription price.

Merchant of Record

Please be informed that the payments made through the present website as well as other applicable recurring payments can be managed by the following Merchant of Record:

• PrimexPath Technologies LLC, a private company with TAX ID number 33-1799457, and its registered office at 1065 SW 8th St., Miami, FL 33130.
• VISAGERD, S.L., a private company with TAX ID number B04987509, and its registered office at C/ Mallorca, 274, 2º, 9ª, 08037 Barcelona

The Merchant of Record may make and manage the collection of the total costs of the subscription plan chosen by the Customer and, when appropriate, will approve and issue refunds expressly requested by the Customers with the support of their payment services providers. For further information, please see the “Refund Policy” section.

Likewise, the Company applies all measures to ensure the reliability and security of communications and interactions between Customers and Users and this Website.

Furthermore, the Company will issue an invoice for the charges made, when requested by the Customer. In this regard, The Customer expressly authorizes the Company to send the invoice in electronic format, although it is possible to indicate to our Customer Service if you wish to receive a paper invoice, in which case we will send it in this format to the postal address you will provide. Moreover, the Customer can contact both our merchants of records to request and obtain an invoice.

Please be informed that the Company reserves the right to collaborate with other third parties to collect the costs of the subscription plan.

Cancellation and Refund Policy

How to Cancel

To avoid automatic renewal charges, Customers must cancel their subscription plan before the end of the current billing cycle. The billing cycle starts from the date on which the Customer receives the payment confirmation email from the Company or the applicable Merchant of Record.

Please note that removing the app from your device does not cancel your subscription.

The Customer may cancel their subscription plan through the following channels:

• By accessing their profile in the App Store or by contacting the relevant store's Customer Service, if the purchase was made through the App Store.

• By contacting our Customer Service Department through the contact channels indicated at the end of these Terms and Conditions. In this regard, please be informed that our Customer Service department may require you to provide certain information in order to verify your identity as our Customer.

The cancellation of the contracted subscription plan:

• Bear in mind that directly removing the App from your device, does not imply the deactivation of the subscription plan.
• Implies the application of the Refund Policy.
• Entails the blocking of the Customer’s file in our information systems to prevent new charges in accordance with the payment conditions of the subscription plan hired.

• It will not mean the deactivation of the personal account/private profile on the App.

Refund Policy

Refund conditions depend on the channel through which the purchase was made:

• For purchases through this website the refund policy offered by the Company is:

• With regards to subscription plans: The last “membership fee” charged (means, those charged the month the Customer requests the cancellation of the subscription plan contracted) will only be refunded under expressly request of the Customer. In this regard, it is informed that “membership fee” already charged prior to the date of request of cancellation will not be refunded.
• With regards to quota pack purchases: only the unused credits of the quota packs are eligible for a refund.

Remark: The Company reserves the right to refuse refund requests in the event that it is detected that the Customer has taken undue advantage of our subscription plan and services.

In order to request a refund, please contact our Customer Service team via the following means: info@imote.app

• For purchases through the App

• Refund requests will be exclusively handled by Apple/Google as they are the only ones in charge to approve them or deny them in accordance with its own rules and regulations. In the event that Apple/Google does not approve the refund request, no refund will be made by our Company. Moreover, Apple/Google will be the ones who will establish the period of time in which the User will receive, if approved, the refund according to their own policies, so that the Company cannot assume any responsibility in this regard.

In the same sense, no refund will be made by our Company for discontinuation of the use of the Service to which the user had subscribed to.

Technical means for correcting errors

If users and/or customers detect an error, or if their personal data or any information provided by them is not exact, correct or completed, they must amend it by accessing their Apple/Google user account directly and contacting our customer Service Department to the following email address: info@imote.app

Likewise, if customers detect an error in the charges made by the Merchant of Records on their bank statement for the costs of the Services options or premium service chosen, they also must directly contact Apple/Google

Intellectual Property Rights

All of the elements contained within this platform, whether it be texts, articles, descriptions, images, graphics, sounds, videos, brands, logos, interactive features or any other element, its structure and design, the selection and presentation of the content and elements included therein, and the software necessary for its operation, access and utilization are the property of the Company or the partners of the Company with whom we have submitted corresponding licenses. All the elements of the present app are protected by industrial and intellectual property rights that must be respected by the User. This is made explicit via the copyright notice in the app’s website homepage.

The download and/or use of the app does not transfer the Company’s intellectual property rights to the User under any circumstance. The User is only granted access with a worldwide, limited, nonexclusive, non assignable, non-sublicensable, revocable license to access and use the app for his/her personal use. However, such a license does not give the User the right to:

• Reproduce, copy, distribute, publicly communicate or display, transform or, in general, make use of any of the protected elements of this app whether for commercial purposes or not, without the Company’s prior written consent. Any of the aforementioned actions are expressly and totally forbidden and will cause the termination of the license granted to the User.
• Use of the features and functionalities offered by the app for other purposes other than those set out in these Terms and Conditions.
• Insert and/or execute expressions, commands or codes that, directly or indirectly, interfere, manipulate and/or damage any element of this app, especially its source code.

Moreover, note that the Company reserves all intellectual property rights that are not expressly indicated in these Terms and Conditions and that correspond to us in accordance with the currently applicable laws and regulations.

The Company reserves the right to take any and all necessary legal actions, including compensation for direct and indirect damages, at our disposal that are considered appropriate for the best defense of its legitimate rights and interests, in the event of an infringement of its intellectual property rights.

Exemption of Liability

The Company makes its best efforts to ensure the availability of the app and safe usage of it. However, the download and/or use of the app may be promptly interrupted by maintenance tasks and/or the upload of updates of its features and/or functionalities. Also, we cannot guarantee that the app will be maintained without interruptions, delays, errors or omissions for reasons beyond our control, as well as for possible damages that may be caused by third parties through illegitimate intrusion beyond our control. Therefore, the app is provided “as is” without any warranties, either expressly or implied including but not limited to guarantees of fitness for a particular purpose; and, consequently, the download and/or use of the app is at the User’s own risk and responsibility.

Neither the Company nor its partners, suppliers, employees or representatives will consequently, be liable for any error or omission on the app or if the content and information provided by the app is used by a User or a third party for unlawful purposes and/or to cause damage to third parties or to the Company’s reputation, rights or legitimate interests.

Likewise, the Company will not assume any responsibility for:

• Access to this website by Users under eighteen (18) years old or under the required legal age according to the laws and regulations of his/her birth or residence country, with the responsibility belonging to their parents and/or legal guardians to exercise adequate control over the mobile phone and/or activity or use of the Internet by their dependent children or minors.
• The User has provided personal data and/or credentials of third parties without having their prior written consent to do so. If this circumstance takes place, the Company's responsibility will be limited to eliminating improperly received information and personal data from its information systems.
• The unavailability of the service or blocking of content whenever we or our third-party providers consider, at our sole discretion, the information provided by the User to be harmful.
• The User breaches his/her commitments and/or any other provision set out in these Terms and Conditions.

Withdrawal Right

By downloading and subscribing to the app, you acknowledge and accept that its content/services are made available to you immediately and, therefore, the withdrawal right that the applicable legislation recognizes to users (consumers) does not apply.

The same applies to subscription plans contracted through the Website: by confirming a web subscription purchase, the User expressly requests immediate access to the App's Services and acknowledges and accepts that, therefore, the statutory withdrawal right does not apply once the Services have begun to be supplied with the User's prior express consent

Contact Information

For any questions, concerns, or requests regarding these Terms of Service, you may contact our Customer Support Team through any of the following channels:

• Email: info@imote.app
• Contact Form: available on the Platform
• Phone: +1 833 700 3241

Our support team is available around the clock and operates in multiple languages to assist you.

Applicable law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the currently applicable Spanish law. Any action arising out of or relating to these Terms and Conditions may only be filed in the courts or arbitration tribunals located in Spain and you hereby consent and submit to the personal jurisdiction of such courts or arbitration tribunals for the purpose of litigating or mediating any such action or proceeding.

In case of controversy or disagreements between the user and the Company arising from these Terms and Conditions, both parties agree to submit their disputes through binding arbitration. The Parties, of their own free will, expressly waive any other jurisdiction to which they may be entitled to under international private law principles, to the competent Courts and Tribunals of Barcelona - Spain.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing renounced by the Company or by the legal prescription of the action, according to the applicable current law or regulation.

Effective date: September 2026

This Privacy Policy describes how personal information is collected, used, and protected for users of the iMote App. By using this App you agree to the terms and conditions outlined in this policy.

VISAGERD S.L. (hereinafter, “the Company”, “We”, “Us” and the like) is firmly committed to regulatory compliance and the privacy and protection of personal data. Accordingly, in the present Privacy and Cookie Policy (hereinafter, “this Policy”), the User (hereinafter “the User”, “you”, “your”) of iMote (hereinafter, “the/our app”) as well as the access and use of our website at imote.app (hereinafter, “the Website”), will find all the relevant information to better understand what We do with his/her personal data. If you do not agree with this Policy, please do not access and use our app.

We may update this Policy according to new legislative or jurisprudential requirements and/or business needs, among others. Any updates or modifications of this Privacy Policy will be considered applicable from the moment of their publication on the app. Therefore, the User is recommended to review this Policy regularly. This Policy will always be available on the app so that the data subjects can consult them at all times.

What does this Policy apply to?

This Policy applies to the personal data that We collect and process from you as a User of our app and the services offered in it.

Please bear in mind that in order to access and use our app you must be older than eighteen (18) years or above the required legal age according to the laws and regulations of your birth or residence country.

What does personal data mean and which data do We collect and process?

For the purposes of this Policy, "personal data" means all data that identifies you or that could be used to identify you, such as:

• the personal data you provided to access and use our app and/or Website
• the personal data provided, such as the Smart TV pairing and device connection information you provide in order to discover, connect to, and control your Smart TV through the App;
• information about the use that the User makes of our app (the sections you consult on our app, or the time that you remain on our app by using cookies);
• information about User ID by using RevenueCat. For further information, please consult RevenueCat’s privacy policy;
• information about your Apple or Google user ID when you have provided your consent to this platform to communicate this data to third party partners who develop apps offered through the platform.
• Advertisements while using the app when applicable by means of AdMob from Firebase (Google Inc). For further information, please consult Google’s partner privacy policy.
• Data provided in order to complete a purchase within our website.
• Other information from your browsing on this Website or your IP address.

In all cases, We only process personal data which is strictly necessary for the fulfillment of the purposes described above. In this sense, if you provide Us with more information than expressly required, you consent to the processing of it for the informed purpose/s for which you're sending it.

In order to properly provide the services offered in the app and/or this Website, the User must provide Us with accurate, truthful, updated and complete information, this being a reflection of the User’s real circumstances.

In this sense, please note that if you provide us with your voice, you are giving us your consent to process such data with the exclusive purpose of executing your voice commands to control your Smart TV through the App. Likewise, if you provide us with photos, videos, or camera access, you are giving us your consent to process such data with the exclusive purpose of casting or screen-mirroring that content to your paired Smart TV. If you provide us with a third party's voice, photos, or videos for these purposes, you understand and agree to have requested their consent in order for us to process said personal data.

Having said that, and in connection with the above mentioned, if you provide Us with personal data of third parties (adults), you confirm that you have informed them about the purposes for which their personal data will be processed and you guarantee to Us that you have obtained their prior and express consent to communicate their personal data to Us.

In light of the above, the Company will not be held responsible if:

• The User and/or Customer is under eighteen (18) years of age or does not comply with the legal age requirements of his/her birth or residence country. In this sense, it is the sole responsibility of the parents and/or legal guardians to exercise adequate control over their minor children’s/wards’ online activity and to prevent their access to apps whose content is not suitable or recommended for minors. Therefore, the communication of a minor's personal data without the prior authorization of their parents/legal guardians is the exclusive responsibility of the latter. If We become aware that We have collected personal data about a User under the aforementioned age, We will delete that data as soon as it is technically possible.
• The Company has received an adult’s personal data and/or private information to provide the services offered in the app by a third party who has not requested the adult’s consent to communicate his/her personal data to us. In such cases, the Company reserves the right to inform the interested person of how his/her personal data and/or private information has been collected and, where appropriate, We will ask the individual who provided the personal data to the Company to confirm that he/she requested the consent of the data subject and/or to amend this circumstance, as well as, if appropriate, to suspend the services and/or the User account.
• For circumstances that are beyond our reasonable control, such as being provided with erroneous, incomplete, and/or fraudulent information from you as a User and/or Customer. You will be solely responsible for the inaccuracy or lack of veracity of the information provided. In this regard, the Company will not be held responsible for the impossibility of providing the Services or for the Services not being correct or complete because the User has not complied with this requirement.

Who is the personal data controller?

VISAGERD S.L. (hereinafter, “the Company”, “We”, “Us” and the like) is the controller of the User’s personal data above mentioned.

What do We use your personal data for?

Please be informed that you only are required to provide personal data and information strictly necessary to fulfill the purposes explained below. In this sense, if you provide Us with more information than that expressly required, you consent to the processing of it for the purpose/s for which you're sending it.

Having said that, We use your personal data for the following purposes:

• To enable you to discover, connect to, and control your Smart TV through the App, including remote control, screen mirroring, and casting functionalities ;
• To collect the fees of the premium subscription plan in regards to the services offered through the app/website and process transactions; for the verification of your payment information, accountancy and billing tasks;
• To manage your information queries regarding our app and/or Website and/or services offered through it;
• To comply with our legal obligations, legal requirements, laws, and regulations and/or to respond to judicial, police or the corresponding authorities’ requirements;
• To protect, investigate, and deter fraudulent, unauthorized, or illegal activity on/through our app and/or Website
• To improve our app’s functionalities and services offered by analyzing disaggregated data not associated with a particular user’s personal information.
• To show you advertisements related to our app while you are browsing your social media or third party websites.
• To create and manage your web account on the Website, including authenticating you when you log in.

What is the legal basis for processing your personal data?

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason(s) why We collect and process your personal data. In almost all cases the legal basis will be:

• The consent that you provided Us with for the processing of your personal data in order to be able to provide you with the Services offered through the app and/or Website and other purposes informed at the time of collection of your data (i.e. to install cookies). Also, the consent you have provided Apple or Google to install cookies or similar technologies on your device(s) for the purpose of tracking your activity in these platforms, for example, what applications you have installed and shared with third party partners as well as the information about your browser or device for advertising purposes.
• To comply with our legal obligations and/or to attend administrative, judicial, police, or the corresponding authorities’ official requirements.
• Our legitimate interests in (i) offering an enhanced user experience when you access and use the app and operate it efficiently, (ii) providing advertisements to users according to their interests; (iii) monitoring fraudulent activity in order to preserve the security and integrity of our app and/or Website ; (iv) defending and addressing our rights in the event that a claim regarding our app and/or Services may arise.

Moreover, We can collect and process your personal data based on your consent and/or legitimate interest, being the following cases:

• Administrative purposes;
• Fraud control of credit cards and other methods of payments, including the expiration date of the payment method used by you when contracting the services/products;
• To address possible claims regarding the services offered through this Website/App;
• Enhancing user experience when you use this Website and our App and to operate it efficiently;
• Monitoring fraudulent activity in order to preserve the security and integrity of our Website/App.

In the event that we send you electronic commercial communications, all of them will include an unsubscribe link, so you can object to receiving it at any time. We will try to process your unsubscription request immediately, but sometimes this process may take a number of days to become effective, during this period you may still receive our communications.

Regarding cookies and/or similar technologies used by Apple/Google to collect and store the information on your device that is later shared with the partners of the services offered by these platforms, we recommend that you consult the Privacy and Cookie Policies of these platforms for information on how to revoke the consent that you have given for the installation of similar technologies.

How long do We keep your personal data for?

We will keep your personal data only for as long as it is necessary to fulfill the purposes for which they are being processed and, beyond that, your personal data will be retained, and securely blocked, for the necessary retention period to meet our legal obligations and/or for our legitimate reasons (i.e to address claims in connection with the services offered through the app; to finish the investigation of detected fraudulent or illicit activity.) In the specific case of cookie information, We will retain it providing that you do not revoke your consent. For further information regarding cookies privacy settings, please see the relevant section.

Regarding cookies or similar technologies used by Apple/Google to collect and store the information on your device that is later shared with the partners of the services offered by this platform, we recommend that you consult the Privacy Policies and Cookies Policy of this platform for information on how to revoke the consent that you have given for the installation of cookies or similar technologies.

Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.

Who do We share the User’s personal data with?

We may communicate your personal data to the following third parties, including but not limited to:

• (i) our main service providers: Apple, Google RevenueCat, Google In, Amplitude, Firebase, Adjust, etc;
• (ii) payment service providers, credit/debit card companies and/or entities who offer other payments methods/solutions;
• (iii) administrative, police or judicial authorities as long as the data is required in accordance with the applicable law and regulations;
• (iv) law firms to respond to claims regarding our app and or website or services offered through it;
• (v) moreover, please be informed that, for security reasons, in the event you contact the Customer Service, they may ask you to provide personal data and/or information to verify your identity and that you are our Customer, before proceeding to address your request. The requested data shall include: (i) registration email; (ii) User ID (which is provided in the payment confirmation email); (iii) last 4 digits of the credit/debit card used to purchase our services.

The third parties mentioned above may have their headquarters outside the European Economic Area (EEA), therefore, your personal data will be subject to international transfers. In any event, if a personal data international transfer is deemed appropriate, We inform you that We will only transfer personal data to recipients located in countries that ensure an adequate level of data protection or, failing that, offer the appropriate safeguards required by the current applicable law and regulations on the protection of personal data, in order to ensure that your personal data is properly protected and that your individual rights and freedoms are guaranteed. In this sense, please be informed that the third parties mentioned above are committed with standard contractual clauses approved by the EU Commission certification in case of transfers to the USA.

How do We protect your personal data?

Your trust is very important to Us. Therefore, your personal data is stored confidentially and securely in our information systems. We have established the appropriate technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use, and illegal or unauthorized disclosure.

What are cookies and what are they used for?

For the purposes of this Policy, the single term ‘cookies’ refers to cookies and similar technologies that track information about accessing and interaction with our app and/or Website , for different purposes such as facilitating information about the user’s device, the user’s your navigation through our app and/or Website , remembering your browsing preferences, customizing the services offered on this app and/or Website , the user’s purchase and cancellation history, to generate aggregate statistics based on user interaction, among others.

The memorized data recorded by cookies takes up a small space on a device’s memory and does not harm the device in any way.

When are cookies installed?

Interacting with our app and/or Website and purchasing the paid services offered in it implies the installation of cookies, which may belong to us or be from third parties.On the Website, cookies are installed in particular when the User browses the checkout/payment page in order to complete a web subscription purchase.

The use of third-party cookies is subject to the Cookies and Privacy Policies of these third parties. Therefore, We will not be responsible for the content or the veracity of the mentioned policies of said third parties. Please consult the website(s) and/or app(s) of said third parties to obtain more information or in the event that you want to change your preferences for setting these cookies

What type of cookies are installed?

Cookies that can be installed include the following:

• Session cookies: these are used to identify the User during the session, prevent the User from having to repeat processes in the app and are automatically deleted when the browser on the User’s device is closed.
• Persistent cookies: these are used to identify the User during the session, prevent the User from having to repeat processes in the app and remain installed for a certain time in the browser of the User’s device.
• Owned cookies: these are sent to the User's device from our app and/or computer equipment, managed by Us, and their information is collected for our own purposes.
• Third-party cookies: these are sent to the User's device from computer equipment or Website or app managed by another company (partners and/or service providers) and their information can be collected for our own purposes (i.e to know the geographical location of the User) and/or to manage or improve the services that these third-party companies offer (i.e to manage the payment of the app’s services.).
• Technical cookies: these allow the management and operation of this app and enable its functions and services, for example, to carry out the purchase process and manage payment, etc.
• Analytical cookies: these allow Us to analyze the use of this app and recognize which functionalities interest users the most, in order to improve the quality and functionalities of our services (i.e the app’s look and feel, messages’ design for usability, etc.) This information is obtained from disaggregated data which is not associated with a particular User or his/her personal information.

To install cookies in your device's browser, We need your express consent, although there are other cookies that are exempt from such consent. The exempt cookies are user authentication or identification cookies (session cookies only).

We have enabled adequate mechanisms to obtain your consent for the installation of cookies that require it. However, please be informed that, in accordance with the applicable laws and regulations, (i) it will be understood that your consent has been given if you modify the configuration of the browser by disabling the restrictions that prevent the installation of cookies and that, (ii) when the installation of cookies is necessary to provide you with the services that you have expressly requested, your consent will not be necessary.

How can the User block or refuse cookies?

On the Website, You can, at any time, revoke the consent given for the installation of this Website’s cookies, by configuring the settings of the browser of your computer or mobile device. The instructions about how to manage or delete cookies for the most common browsers can be found at the following links:

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Safari
• Chrome para Android
• Opera

Please bear in mind that in the event that you decide to block, disable or delete cookies, certain functions of this Website that require the use of cookies are not available to you.

You can also configure the browser of your computer or mobile device to accept or reject all cookies by default, or to be notified of the receipt of cookies and to decide each time whether or not to allow the installation of the same.

Moreover, you can activate the following options in order to limit the scope of the cookies installed or their operation:

• private browsing, through which your browser stops saving browsing history, website passwords, cookies, and other information of the pages you visit, or
• the non-tracking function, by which the browser asks the websites you visit not to track your browsing habits.

On the App, you may manage tracking and data collection preferences through your device's privacy settings (e.g., limiting ad tracking on iOS/Android) or within the App's settings menu, where available.

What rights do you have and how can you exercise them?

You may exercise your data protection rights (i.e access, erasure, etc) by written request addressed to our Company through the following email address: info@imote.app

As a general rule, We will respond to data protection rights requests within one (1) month. Occasionally, this period may be extended by two (2) further months where necessary, taking into account whether your request is particularly complex or you have made several requests. In this case, We will notify you of this event and explain the reasons for the delay to you.

Finally, We inform you that, should you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, especially if you consider that your data protection rights have not been adequately addressed.

We remain at your disposal for any doubts or questions you may have about this Policy, please contact Us by email: info@imote.app